Izipline Inc offers this Return and Refund Policy for all purchases made on www.iziplineinc.com.
 
You have 30 calendar days from delivery date to request a return authorization for unused, unassembled zipline kits and accessories. All returned goods must arrive at our warehouse in resalable condition, complete with original packaging, hardware, manuals and all included parts. Once any zipline cable, trolley or safety component has been installed, cut, modified or used for testing/riding, returns will NOT be accepted for safety reasons.
 
To initiate a return, email sales@iziplineinc.com with your order number and return reason to get a Return Authorization (RA) number. Packages sent back without an RA number may be rejected. Customers are responsible for all return shipping fees, and original outbound shipping charges are non-refundable. A 15% restocking fee applies to approved returns.
 
If you receive defective, damaged or incorrect items caused by our shipping error, please send photos within 7 days of delivery. We will cover return shipping and arrange replacement or full refund after inspection.
 
After we receive and inspect your returned merchandise, approved refunds will be processed to your original payment method within 5–10 business days. Refund timing depends on your bank’s processing schedule.
 
We reserve the right to refuse returns or exchanges if items are damaged, incomplete, or fail our inspection. Clearance, customized or cut-to-length steel cable products are final sale and cannot be returned or refunded. This policy may be updated periodically without prior notice, thank you.