Domestic Shipping (United States)
 
Free standard shipping is available for all contiguous US orders with subtotal $99 or above. Orders under $99 shipped to the contiguous United States will incur a flat standard shipping fee calculated at checkout.
 
Excluded US territories & non-contiguous states: Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands and other US territories are NOT eligible for free shipping. Shipping to these locations requires a custom freight quote; please contact us before placing your order. Extra oversized freight surcharges may apply for heavy zipline kits.
 
- Order Processing: Orders are normally processed within 1–3 business days (Monday–Friday, excluding weekends and US public holidays). Cutoff time for daily shipping is 2 PM EST. Orders placed after cutoff or on holidays will be processed on the next business day.
- Delivery Estimate: Standard shipping typically takes 3–7 business days after dispatch. All delivery times are estimates and are not guaranteed. Delays caused by carrier disruptions, weather, peak holiday seasons, or remote locations are beyond our control.
- Oversized & Heavy Items: Our zipline kits are large freight goods. Additional dimensional weight surcharges may apply for extra-long pre-cut steel cable packages. We will notify you before checkout if extra freight fees are required.
 
International Shipping
 
We offer international shipping to selected countries. International shipping rates, duties, taxes and customs clearance fees are the buyer’s full responsibility. We do not collect customs duties or import taxes at checkout. Your local customs office may charge import fees upon delivery. Delivery times vary greatly due to customs inspection.
 
Tracking, Lost & Damaged Shipments
 
Once your package leaves our warehouse, the risk of loss and damage transfers to the customer. We will send you a tracking number once the shipment is dispatched.
If your package shows delivered but you have not received it, please contact the shipping carrier first, then notify our support team within 7 days. For visibly damaged items on arrival, you must provide photos of packaging and damaged goods within 7 calendar days of delivery for claims.
 
Address Changes & Refused Packages
 
Please double-check your shipping address at checkout. Address correction requests after shipment may incur extra carrier fees. If a package is refused or returned to our warehouse by the customer, original outbound shipping cost plus return freight and restocking fees will be deducted from your refund.

Important!! buyers please kindly add your phone # onto the order sheet before checkout is processed, otherwise the parcel could not be sent since DHL, FedEx or UPS will reject our orders to ship properly without a phone # is provided, thank you.
 
We reserve the right to modify this shipping policy without prior notice. If you have shipping questions, email to: support@iziplineinc.com