Overview

You can discover and seamlessly shop new products not currently available on Amazon from the Amazon Shopping app or mobile website. Depending on the product, you can either shop merchant sites with the help of AI, or visit the merchant’s site directly to shop. Shipping and delivery, returns and exchanges, and customer service are managed directly by the merchant.

FAQs

Shopping from merchants by visiting their site

Q: Why am I being redirected to another website?

A: For some products we do not have in Amazon’s store, we’ve linked to the merchant's site so you can evaluate and purchase from their site.

Q: Do you share any personal data about me with merchant websites?

A: No. When you are redirected to a merchant's site, we do not share any information about you with the merchant.

Q: Are the prices of products displayed in this experience the same as the prices displayed on the merchant websites?

A: We get product information, including price, directly from brand sites to display in the Amazon Shopping app. This information is refreshed regularly, but may have been updated on the brand site since we last refreshed the information. You can confirm the price on the brand site before purchase.

Shopping merchants directly using "Buy for me"

Q: When I use this service to buy a product, am I buying from Amazon?

A: No, when you make a purchase using this service you are buying from the merchant. Amazon’s AI is helping you complete a purchase in a quick, seamless, and convenient manner. Your order from the merchant is subject to the merchant’s terms and policies.

Q: Is this free for Prime and non-Prime members to use?

A: Yes, this is a free service.

Q: How do I pay for products?

A: When you tap "Buy for me", you’ll see an estimated total that includes item price, shipping, and taxes. We get product information including price, directly from merchant sites to display in the Amazon Shopping app and refresh it regularly. However, in rare situations the price may have been updated by the merchant since we last refreshed the information. When you direct Amazon to make the purchase on your behalf, Amazon provides an estimated total, and you’ll agree to pay an amount up to $15 more than the estimated total. You will only be charged by the merchant, which calculates the final total. If the final total is more than $15 over the estimated total, we will check with you before completing the purchase.

Q: Can I apply a promo code when shopping?

A: No, when you shop using "Buy for me", currently you cannot apply promo codes. Sale price or discounts automatically applied by merchants during checkout will be included in your order total.

Q: How do I track the status of my order?

A: You can track your orders in the Amazon Shopping app in Your Orders. You’ll also receive a confirmation email directly from the merchant, and you may receive additional emails from the merchant about your order. If you have questions about this order, please contact the merchant’s customer service directly.

Q: How do I communicate with the merchant about my order?

A: Amazon provides a secure, unique email address in each order, and emails from merchants, such as for order confirmation and shipping updates, are automatically forwarded to you. merchant emails often indicate the best way to get in touch with them about your order. If you reply to a merchant email, your replies will be sent directly to the merchant. You may also visit the merchant's site for contact information or to opt out of merchant emails. If you have used this service to place multiple orders with the same merchant, we may reduce duplicative merchant promotional emails.

Q: How many items can I buy in one order?

A: Currently, this service only supports orders of a single item.

Q: What personal data will merchant sites and Amazon receive when I shop with the help of AI?

A: Tapping "Buy for me" directs Amazon to make a purchase on your behalf with the merchant by securely providing your name, address, payment details, and contact information such as phone number, email address on file in your Amazon account, and a unique relay email address created for each order. Amazon receives order information and provides it in the Amazon Shopping app in Your Orders.

Q: What terms do I agree to when I use this service to complete a purchase?

A: The merchant's terms and policies, such as those applicable to shipping, returns, exchanges, and privacy apply to this purchase. The program terms also apply to your use of this service.

Q: Does Amazon’s returns policy or the A-to-Z guarantee apply?

A: All products purchased are subject to the merchant’s terms and policies, including returns. Amazon’s return policy does not apply, whether you shop by tapping "Buy for me” or you visited a merchant site directly. The A-to-Z guarantee does not apply to any purchases made by tapping “Buy for me". For example type CTSC on amazon and AI will tell you who is the final supplier and take actition for either individule purchase or bulk purchase for re-sell.